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Security Center - Debit Card Phone Call Fraud

Your telephone rings. It’s another automated call trying to get your personal information—or is it? We always advise caution in answering these calls because there are so many scam artists attempting to steal your identity. Many times the best action is to hang up without pressing any buttons, but occasionally you do need to respond.

First Neighbor’s Fraud Monitoring

Our debit cards are monitored closely and constantly for unusual or fraudulent activity. If a transaction is attempted on your card that appears unusual or suspicious, you might receive a call to verify that it is your legitimate transaction. So, please, before you hang up, take a moment to listen.

Fraud Monitoring calls will have the following characteristics:

  • Caller ID will show the phone number 866-750-9107
  • The recording is a female mechanical voice.
  • Messages begin with, “This is the fraud detection center.”
  • You will be called by your first name.
  • The bank’s name will be mentioned.
  • You will be asked to enter your zip code.
  • The voice will recite the last four digits of your debit card number.

Notice that these legitimate inquiries will never ask you for personal information such as your card number, social security number, or password. Thank you for helping us to fight fraud by ensuring that we have your correct contact telephone number on file.

Listen to any of the sample phone calls provided below. Remember, these are what legitimate First Neighbor Bank fraud monitoring call will sound like.


CORPORATE CENTER: 217-849-2701

ARTHUR: 217-543-2265

CASEY: 217-932-4048

CHARLESTON: 217-345-4060

GREENUP: 217-923-3125

MATTOON: 217-234-9700

NEOGA: 217-895-5800

NEWMAN: 217-837-2491

PARIS: 217-463-1111

TOLEDO: 217-849-2702

CALL TOLL FREE: 1-877-865-3361

Routing Number: ‍071109082

NMLS#: ‍586002

All loans are subject to credit approval.

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CASEY: 217-932-4048

CHARLESTON: 217-345-3010

NEOGA: 217-895-3272

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*Tax and accounting services provided by First Neighbor Tax and Accounting are not FDIC insured.



CASEY: 217-932-4048

MATTOON: 217-234-9700

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**Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC). Insurance products are offered through LPL or its licensed affiliates. First Neighbor Bank and First Neighbor Investments are not registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using First Neighbor Investments, and may also be employees of First Neighbor Bank. These products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of First Neighbor Bank or First Neighbor Investments. Securities and insurance offered through LPL or its affiliates are:

Your Bank (“Financial Institution”) provides referrals to financial professionals of LPL Financial LLC (“LPL”) pursuant to an agreement that allows LPL to pay the Financial Institution for these referrals. This creates an incentive for the Financial Institution to make these referrals, resulting in a conflict of interest. The Financial Institution is not a current client of LPL for brokerage or advisory services.

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