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Our goal is to minimize your exposure to risk and the impact of any fraudulent activity on your bank accounts.
To protect your bank account, First Neighbor Bank monitors debit card transactions for potentially fraudulent activity through a Fraud Detection Program called EnFact. Potentially fraudulent activity may include a sudden change in locale (such as when a U.S. issued card is used unexpectedly overseas or in a foreign country), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent debit card use, our monitoring agency will be calling you to validate the legitimacy of your suspect transactions.
Coming July 11, 2022 – We’re pleased to share we will be launching a new, easy-to-navigate application for accessing your credit card information. Designed to optimize your experience, the new solution provides a modern interface and can be used with any mobile device, including smart phones and tablets. To ensure a seamless transition, you will not be able to access your credit card information starting Thursday night, July 7, 2022, until early Monday, July 11, 2022. Please plan accordingly.
When you log in July 12, 2022, you will be redirected to a new log in page. Here, you’ll be able to access your account with your existing username and password. Please note, if you have the current website bookmarked, or favorited, make sure to update to the new site.
Please contact us for any questions regarding your account or the log in process, (217)-849-2701.
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